Welcome to Wildmark Outdoor Store’s FAQ section. As fellow hunters, we’ve compiled answers to the questions we’d want answered when gearing up for season. From global delivery to scent control systems, find what you need below.

Product Questions

What makes Wildmark gear different from other hunting equipment?
Our products are field-tested by hunters for hunters. Whether it’s our scent elimination systems, premium decoys, or field dressing gear, we prioritize functionality and reliability in real hunting conditions.
How do I choose the right scent control products for my hunt?
Consider your prey and environment. Our Electronic Scent Elimination works best for enclosed spaces, while Elk Scent and Cover Scents are designed for specific game and terrain. Email our specialists at [email protected] for personalized recommendations.
Are your decoys realistic enough for wary game?
Absolutely. Our Deer Decoys are designed by hunters who know exactly what details matter in the field. We use high-quality materials that move naturally in wind and maintain their shape season after season.

Ordering & Shipping

How soon should I order before hunting season?
We recommend ordering at least 3 weeks before your hunt. This allows time for potential customs clearance and gives you time to prepare your scent control systems and practice with new gear.
What are my shipping options to [my country]?
We offer two reliable options worldwide (excluding some Asian/remote regions):
  • Standard Expedition (10-15 days via DHL/FedEx) – $12.95 flat rate
  • Free Range Shipping (15-25 days via EMS) – Free on orders over $50
How do I track my order?
You’ll receive tracking information via email once your order ships. Can’t find it? Reply to your shipping confirmation or contact us at [email protected] – we’ll help you stalk your package’s progress.

Payments & Accounts

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Why was my payment declined?
Common reasons include: insufficient funds, incorrect CVV, or your bank flagging an international transaction. Contact your card issuer first, then try again. Still having trouble? Email [email protected].

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from delivery date. Items must be in original, unused condition – once that elk lure hits the woods, it’s found its home. Contact us for return authorization at [email protected].
My gear arrived damaged – what now?
We take special care with fragile items like decoys, but if damage occurs, email photos to [email protected] within 48 hours of delivery. We’ll make it right – our reputation depends on your successful hunt.

Urgent Requests

I need gear fast for an upcoming hunt – can you help?
During peak seasons, contact our hunting specialists immediately at [email protected] with “URGENT” in the subject line. We’ll move your order to the front of the line and recommend the fastest shipping options for your location.
Do you ship to military APO addresses?
Yes! We proudly support our military hunters. Use your APO address and select Standard Expedition shipping. Delivery times vary by location.

From our hunting family to yours – may your deliveries be swift and your hunts be successful.
The Wildmark Team